Yes, by checking the availability of practitioners using our interface.
The availability of our practitioners is constantly updated and is always displayed in your own time zone.

Yes, you'll even get 3 in all! Our system will automatically send you:
- an email the day before your teleconsultation
- an email 2 hours before your teleconsultation
- also an SMS reminder 2 hours before your teleconsultation (provided you have entered a valid mobile number).

Yes, you can cancel a consultation directly from your Patient account, in your teleconsultation list, provided you do so 48 hours in advance.
After this time, you will no longer be able to cancel the consultation yourself. It will be considered “confirmed” and billed. However, in the event of “force majeure”, if you still need to cancel less than 48 hours before the consultation, you can contact your practitioner directly.
* If you are unable to connect to the session (due to a technical problem), you will not be billed, as payment is only made at the end of the session.

We attach the utmost importance to securing your private health data, as well as all your exchanges on the dismed.fr website.
We are hosted by an approved Health Data Hosting Company (HDS), and we have all the necessary security measures in place. This means that all your data is never stored by Dismed, but only by our health data host.
We also comply with all security requirements.
Our security grade is A+, and our ANS (Agence Numérique de Santé) security score is 10/10.
Our interface is updated on a regular basis, to guarantee our patients and healthcare professionals enhanced, flawless security.
Since the introduction of teleconsultation, many platforms have been rushed into service, without applying the security rules applicable to the healthcare sector.
We recommend that you consult their security grades at:
https://securityheaders.com/
If the grade is not "A+", we strongly recommend that you do not share your data with these interfaces!

Our network is made up of healthcare professionals who are registered with their regulatory institutions and have signed a service contract. These professionals have all received teleconsultation training.

The fees for each practitioner are stipulated when you book your teleconsultation (in certain fields you can also request a free 15-minute preliminary consultation).
We remind you that teleconsultation procedures (assessment and sessions) are not covered by the CPAM.
To book a teleconsultation assessment, Dismed requires full payment of the practitioner's fees on its platform. Reservations for sessions, and any follow-up sessions set up by the practitioner, are payable at the end of the month, on receipt of the invoice sent by the secretariat.
Our secretariat is in charge of sending you detailed invoices for the monthly treatments carried out, indicating the reason and the amount of the fees, as well as any extra charges (after agreement with the patient).