Teleconsultation, when and where you want!

Dismed.fr is a secure platform whose data host is approved by the Regional Health Agency, for confidential teleconsultations. Our specialists are based around the world to cover all time zones with great flexibility.

* your data are protected and only hosted on our secure HDH approved by the ARS

Dismed.fr allows you to book confidential and secure teleconsultations, simply and in a few clicks.

Choice of your practitioner

Choose a specialty and a consultation language to find the practitioner who best meets your request.

Availabilities

Consult the availability of our practitioners in your own time zone to book your teleconsultation.

Teleconsultation

Simply and securely connect with your practitioner on the date and time chosen for your teleconsultation.

Confidentiality of your data

We are hosted by a HDH, a health data host approved by the Regional Health Agency.

Payment of practitioner fees

The payment of the fees of the chosen practitioner is done only after the teleconsultation has taken place!

Security of your transactions

Your transactions are secured by SSL protocol, via our bank Crédit Agricole and our partner Stripe.

A therapist for your follow-up

A specialist « at home », at a time that suits you, for a follow-up anywhere in the world, with the guarantee of individualized and secure sessions, and the commitment of the same practitioner that you have chosen until the end of the care.

Data protection & confidentiality

Your health data 100% secure

The confidentiality of your health data is very important to us, and we are committed to respecting it. Dismed.fr is hosted by a health data host approved by the Regional Health Agency.

How does it work ?

To book a teleconsultation with one of our professional therapists, it's very simple:

Frequently asked questions

You only need a computer (PC or Mac) preferably equipped with the web browser "Google Chrome", a webcam and a microphone (integrated or external), and above all an internet connection.

Dismed.fr uses an teleconsultation application that meets all security standards for health data.

Yes, by checking the availability of practitioners using our interface.
The availability of our practitioners is constantly updated and is always displayed in your own time zone.

Yes. You will even have 3 in all! Our system will automatically send you:
– an email the day before the day of your teleconsultation
- an email 2 hours before the time of your teleconsultation
- also a reminder by SMS
 2 hours before the time of your teleconsultation (subject to having entered a valid mobile number).

Yes. You can cancel a teleconsultation, directly from your Patient account, in your teleconsultation list, only 48 hours in advance.
After the deadline, you can no longer cancel the consultation yourself. It will be considered as “recorded” and invoiced. However, in the event of “major force”, if you must nevertheless cancel less than 48 hours before the consultation, you can contact your practitioner directly.
* If it is impossible to connect to the session (technical problem), it will not be invoiced, payment of the fees being made only at the end of the act.

We attach the greatest importance to securing your private health data, as well as for all your exchanges on the Dismed.fr site.
We are hosted by a Health Data Host (HDH) approved by the Regional Health Agency. This means that all your data is never kept by Dismed, but only by our health data host AZNetwork.
We are in good standing on all security conditions: encryption of your data by SSL certificate, encryption of hard disks with our health host, regular ARS audits on conditions and approval.

Our network is made up of healthcare professionals registered in their competent regulatory institutions, having signed a service contract. These professionals have all received teleconsultation training.

The fees (session or assessment) tariffs are publicly and clearly stipulated in our interface, on the file of each practitioner, in complete transparency.
A reminder of the fees is also stipulated twice in the booking process, and this before any final validation.

Regarding assessments:
For any assessments request, Dismed.fr asks you to pay the corresponding fees (thanks to a direct and secure payment link, sent automatically by our system) to receive, following your teleconsultation, your official assessment report written by your practitioner.

in case of non-payment: if the assessment is not settled, the practitioner is entitled not to send you your official assessment report, the time to receive your payment. Any follow-up sessions that may have been set up following the teleconsultation will also be suspended.

Regarding the sessions:
For all follow-up sessions, Dismed.fr sends you a monthly invoice at the end of each month (for all sessions carried out during the current month). You have 7 days from the date of receipt of the invoice to pay the practitioner's monthly fees.

in case of non-payment: for sessions, if the monthly invoice is not paid within the time limit, DisMed reserves the right to suspend your Patient account, as well as your teleconsultations. Your practitioner and our legal department will be notified.

Would you like more information?

Are you a healthcare professional?

Join the Dismed network and offer online appointment booking and teleconsultation to your patients, with a reliable, efficient and highly secure service.

* Your request will be examined and we will contact you shortly
© 2020 Dismed.fr. All rights reserved. Secure interface & hosted by an HDH (Health Data Host) approved by ARS.
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